Skills, qualities and attributes required for success Identifying and classifying your customers (internal and external)
Developing your role and contribution to the organisation - working to clear goals and objectives Identifying urgent versus important tasks and realistic deadlines Dealing with disorganised people
Assertive communication - saying 'no' and still being effective The key to effective written communication Practical advice on lists and organisation
Effective minute taking
Keeping an effective diary Maintaining professionalism and etiquette
Aim: To assist secretaries, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team
Prices:
Cape Town
Johannesburg
Limpopo
Durban
Open Hosted:
R1100-00
Inhouse:
from R6000-00
from R7500-00
from R6000-00
from R6000-00
Prices exclude VAT @ 14%
All our open hosted workshops commence at 08:30 and end at 16:30.
All course material, lunch and refreshments are provided.
