It is not your aptitude but your attitude that determines your altitude.
Determining your personal vision. (Two basic emotions) Summarise your vision
Understanding , or even improving your company’s vision Why is your company in business?
What are your main products, are they necessities or emotional purchases?
Client attitude to purchasing a necessity as opposed to emotional purchase
Main contributing factors to “necessary” and emotional purchases. DISC approach
Who are your customers? What does the customer do for you? Negatives and Positives
Effective communication skills The value of a simple greeting Learning to listen Reading your customer correctly Identifying queries and complaints effectively Positive/Negative Communication Ensuring your client’s return or word of mouth referral Saying “NO” positively Exceeding Customer Expectations (Moments of Truth) The value of exceeding your own expectations! (Moment of Excellence)
Upselling to clients The value of an upsell/how to upsell
How self responsibility can change your attitude to life!
Aim: To educate and inform delegates on how to provide superior service at a retail outlet, maximise profits and encourage the return of the client.
Prices:
Cape Town
Johannesburg
Limpopo
Durban
Open Hosted:
R1100-00
R1300-00
R1000-00
R1000-00
Inhouse:
from R6000-00
from R7500-00
from R6000-00
from R6000-00
Prices exclude VAT @ 14%
All our open hosted workshops commence at 08:30 and end at 16:30.
All course material, lunch and refreshments are provided.
